ServiceNow Technical Specialist

ServiceNow Technical Specialist  
Location: West Midlands
Competitive Salary & Package (Dependent on Experience) 
Career Level: Consultant 

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. 

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:
Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services.  

Accenture is ServiceNow’s largest professional services partner with over 5.500+ resources, and over 5000+ ServiceNow certifications and accreditations.

The sheer variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This role may either be based from a multi-client delivery centre or at client sites for extended period of times when required.

In our team we are seeking an experienced ServiceNow Technical Specialist who is:
•    Accountable for the successful customization, rollout and maintenance of the Client ServiceNow platform 
•    Delivering and establishing projects related implementation 
•    Innovation for multiple clients, ensuring high quality standards and following best practices

As a ServiceNow Technical Specialist, you will:
•    Contribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: 
•    system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and others.
•    Follow implementation standards and technical best practices.
•    Provide expertise on technical questions, related to ServiceNow platform.
•    Understand the business needs and the needs to standardize processes and build this into the design and deliverables.

Set yourself apart:
•    Previous ServiceNow experience in System Administrator or Application Developer roles. ServiceNow Certified Administrator and/or Application Developer certificate(s) is big advantage.
•    Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.).
•    Knowledge of AngularJS.
•    System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
•    Experience with relational databases (e.g. MySQL, Oracle)
•    Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 Certifications is big advantage.
•    Approx. 1-3 years’ experience in Web Applications development in relevant roles 
•    Strong communication and interpersonal skills including an ability to convey technical information using non-technical language.
•    Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice.

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.
 

About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31/08/2021
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.