Cloud Service/Project Management Coordinator

Accenture Cloud First is a new, multi-service group to enable re-platforming global businesses in the Cloud with greater speed and to achieve greater value. Cloud First brings together our knowledge and experience in Cloud from working with more than 950 clients across 34,000 cloud projects in 68 countries, along with more than 70,000 cloud professionals. We help companies across all industries rapidly become Cloud First businesses and accelerate their digital transformation to realize greater value at speed and scale.

The Cloud Service and Project Management Coordinator is accountable for maintaining quality of Service/ Project management processes and documentation.

In this role, you will be supporting Service/ Project Delivery Managers in creating reports and other documents, facilitating communications with Client and Delivery Teams, monitoring delivery activities for compliance with internal processes.

What will you do:

• Monitor, manage and prioritize Incidents, Problems, Service and Change Requests in a queue to ensure that Service Level Targets are met.

• Create Major Incident Reports (MIR) and monitor progress of MIR actions.

• Identify incident trends, raise Problem Records.

• Maintain Change implementation calendar, chair CAB meetings.

• Create and present reports (SLA, KPI, security, technical etc.).

• Ensure service management processes are followed, report any incompliance.

• Support PMO operations including project roll on/off process, resource time management, project finance reporting.

• Maintain high quality of service and project documentation, including Change Requests Implementation Plans, Incident description.

• Cooperate closely with delivery teams and facilitate meetings.

What do we expect from you:

• Minimum 1 year of professional experience in Project Management Office or Back Office Administration or similar.

• Basic understanding of modern IT services.

• Ability to work under time pressure.

• Self-disciplined and organized.

• Ability to chair the meetings and communicate to management.

• Good reporting skills (incl. knowledge of Ms Excel and/ or Ms PowerBI/Tableau).

• Good communication and presentations skills (incl. knowledge of Ms Power Point).

• Upper intermediate English – is a must, other languages will be an advantage (German, French).

• Previous experience in IT services company/ department will be an advantage but is not mandatory.

What can we offer you:

• Stable employment conditions based on an employment contract.

• Private medical care, life insurance and employee share program.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card and the lunch card).

• Individual support of a Career counselor and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft and technical training offer, access to the e-learning platform, possibility of co-financing courses and certification).

• Participation in the implementation of projects on a global scale for the largest international companies from Fortune500 using the latest technological solutions and tools.

• Employee Assistance Program - free support in one-time legal, financial and psychological consultations.

• Paid employee referral program.

When applying please enclose the below statement:"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."