ServiceNow Analyst

Are you ready to learn and grow in a career, while making a difference?  

We are:
Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across ANZ, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile, and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities.

About the role:

The ServiceNow Developer, will be a member of the Agile development team and perform hands-on technical development work, based on assigned user stories. You will review client requirements, identify ServiceNow areas for automation, and implement best-practice solutions. You will assist in triaging and troubleshooting issues in production and non-production systems. 

You will provide software configuration across various technical areas while analysing the business requirements and developing technical requirements. The focus would be to develop and design application modules, workflows, and Catalog requests, deliver ServiceNow-based solutions for our clients and be a mentor to other colleagues while taking on a bit more responsibility.

About you:

You would have a bachelor’s degree complementing your 2 years of relevant IT work experience, while being a professional in supporting the configuration and development of ServiceNow and developing with HTML, JavaScript, or AngularJS.

Having strong oral and written communications skills is needed in our Customer Relationship environment and holding at least 1 or 2 ServiceNow certificates would give you the push-start that you need to work in implementing systems using the Agile methodology.

Additionally, this would complement your work experience:

Having scripting, ServiceNow configuration, design work, technical configuration, and deployment experience.

Ability to develop on the ServiceNow platform including the creation and/or configuration of the core applications such as Incident, Problem, Change, Service Request and working knowledge of IT infrastructure with a discovery tool.

Experience managing relationships, operating procedures and service level agreements with clients and co-workers, DevOps and CI/CD while having a certification in ITIL Foundation.

Supporting Service Management tool suites including HP, BMC Remedy, CA, and ServiceNow.

More about Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. 

ITIL Certification

ServiceNow Certification

Bachelors Degree advantageous