Unified Communication and Collaboration Implementation Application Support Engineer

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• Project Role :Application Support Engineer
• Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Management Level :9
• Work Experience :6-8 years
• Work location :Pune
• Must Have Skills :Accenture Cloud Retail Execution Technical,Unified Communication and Collaboration Implementation
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : -Maintenance administration of Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues -Managing maintaining Cisco Unified communication and collaboration, contact center network, WebEx, Telepresence Infrastructure for various clients -Managing maintaining MGCP, H323 gateways, CUBE/CUSP,SIP trunks and troubleshooting issues -Provide L3 support for operational activities -Vendor management for resolving major production issues planning
    
  • Technical Experience : -Product/Solution knowledge Cisco UCC, WebEx Meetings, WebEx Teams, Cisco Meeting Server, TMS, VCS/Expressways,Voice gateways,CUBE/CUSP,Video Endpoints,Media Control Unit, Cisco Emergency Responder -Sound technical knowledge and hands-on on Cisco -Good knowledge on WebEx control hub, Site admin, Video infrastructure components
    
  • Professional Attributes : -Minimum 5 years of hands-on experience on one or more products mentioned above -Team handling/people management self-driven, target-oriented -Excellent communication skills -Previous experience working with cross geography teams -Ready to work in shift
    
  • Educational Qualification : Bachelors degree in engineering preferred
    
  • Additional Information : -Team handling/people management, good communication skills -Self-driven, target-oriented

15 years of full time education