Service Operations Application Support Engineer

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

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• Project Role :Application Support Engineer
• Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Management Level :8
• Work Experience :8-10 years
• Work location :Pune
• Must Have Skills : Program and Project Management,Service Operations
• Good To Have Skills : NA
• Job Requirements :
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  • Key Responsibilities : 6-9 yrs experience Excellent communication skills Understanding of infra and cloud technologies Technical delivery coordination, client handling ITIL process and critical outage handling experience Ability to work with multiple support teams to ensure changes and recoveries are addressed on time Support end customers in planning activities like patching or capacity improvement or upgrades
    
  • Technical Experience : TM is ECS technical manager and manages the account from a technical perspective TM will work in seamless collaboration with EM and ECS internal delivery team TechOps for committed scope of delivery, also resolve technical complexities throughout customer engagement lifecycle Responsible for technical service delivery coordination, in collaboration with various ECS roles and functions as required Escalation point of contact for all technical issues related to customer landscape
    
  • Professional Attributes: Excellent communication skills
    
  • Educational Qualification: Min 15 yrs fulltime exp

15 years of full time education