Service Desk ID Administration User Experience Engineer

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :User Experience Engineer
• Project Role Description :Accountable for prototype work and other software engineering solutions that create an optimized user experience. Translate design concepts to prototype solutions as quickly and tangibly as possible, with a balanced understanding of technical feasibility implications and design intent.
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Pune
• Must Have Skills :Service Desk ID Administration
• Good To Have Skills :Service Desk Management
• Job Requirements :
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  • Key Responsibilities : 1 Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat remote support 2 Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group 3 Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation 4 Provides resolution to customer
    
  • Technical Experience : Good to have ITIL experience
    
  • Professional Attributes : Good communication skills
    
  • Educational Qualification : Graduate

15 years of full time education