Salesforce Development Application Support Engineer

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Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Management Level : 8 Work Experience : 8-10 years Work Location : Pune Must Have Skills : Salesforce Development Good To Have Skills : No Industry Specialization Job Requirements :

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• Key Responsibilities : 1 - Responsible for providing AO support for Salesforce based applications 2 - Resolving tickets in timely manner within SLA 3 - Problem Management 4 - Identifying service improvement opportunities and automation ideas 5-Single point of contact for offshore delivery 6-Team handling
  
• Technical Experience : 1 - Around 8 to 9 years of experience in managing Salesforce based applications 2 - Knowledge of any Service Management ticketing tool such as Service Now 3 - Incident Management Process 4-Development/Enhancement/Support experience in Salesforce
  
• Professional Attributes : 1 - Good communication skills is a must 2 - The candidate should be able to work under pressure 3 - Leadership skills
  
• Educational Qualification : 1- Minimum 15 years of full-time education 2 - ITIL V3 Foundation certification is good to have
  
• Additional Information : 1 - The candidate will be required to work in shifts and provide on call support whenever required

15 years of full time education