Customer Service Technology Support Test Lead

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• Project Role :Test Lead
• Project Role Description :Lead the testing effort and/or team to plan, construct and execute release tests. Apply testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Apply business and functional knowledge to meet the teams overall test objectives. Coach and advice testers as required.
• Management Level :10
• Work Experience :4-6 years
• Work location :Pune
• Must Have Skills :Customer Service Technology Support
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : Gas Choice skill demand for CIS team Ability to understand and develop ALE IDOC interfaces Knowledge on COMPR and COMEV of data exchange processing, in depth knowledge of data exchange classes Knowledge of switch documents, process document and activity configurations Knowledge of exception management, BPEMs etc Knowledge of file management and basic PI SAP PO functionality IDE functional knowledge of Deregulated UK/US/EU market
    
  • Technical Experience : Hands on knowledge of ABAP Should be able to monitor batches and analyze batch failures Knowledge of workflow processing Deregulation experience in a retailer consolidated billing environment Understanding of the IDEX DE experience service provider, supply scenario, etc Cursory understanding of CS, Billing, FI-CA and DM processes
    
  • Professional Attributes : Adaptable and flexible Detail orientation Agility for quick learning Written and verbal communication Collaboration and interpersonal skills
    
  • Educational Qualification : BE
    
  • Additional Information : This is Gas Choice skill demand for CIS team

15 years of full time education