*App Cloud Support*

Job Profile Summary

Acting as application/cloud detectives, they provide a dynamic service identifying and solving issues within multiple components of critical business systems. Dedicated to quality, they use their problem-solving skills to keep our systems delivering value to clients by maintaining custom and/or software app code or cloud components. Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software vendors/brands.

Skills

Application Support Undertake some or all of the following: •From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans •Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements •Ensure the application is active and operating according to service commitments for assigned deliverables •Organize and prioritize work effectively to facilitate resolution of problems and system continuity •Ensure application maintenance work is being followed according to quality standards •Ensure that primary support toward installation of application releases into production is being provided •Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks •Engage the team on Risk Management and Defect Prevention best practices. •Work with different stakeholders to gather and interpret user/system requirements into support specifications. •Anticipate, identify, track and resolve issues and risks affecting the application •May create operational documentation for the application

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. 

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

#LI-DNI