ServiceNow Human Resource Service Management (HR) Application Support Engineer

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• Project Role :Application Support Engineer
• Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Management Level :10
• Work Experience :4-6 years
• Work location :Hyderabad
• Must Have Skills :ServiceNow Human Resource Service Management (HR)
• Good To Have Skills :ServiceNow IT Operations Management
• Job Requirements :
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  • Key Responsibilities : a: Baseline current state HR Service Delivery b: HR Service Transformation c: Developing Implementation plans High-level Architecture d: Establishing user journeys and creating the user stories e: Support the design and configuration of the Employee Service Portal,Knowledge Management,and Case Management capabilities f: Supporting the iterative configuration of the HRSD application g: Strong HR Shared Services knowledge and ServiceNow product knowledge h: HR profile editable field configuration
    
  • Technical Experience : a: Experience on Administration, Development Upgradation of ServiceNow b: Must have advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, SLM/SLA, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics c: Good understanding and analytical skills on Scripting Client Server, Workflow, UI Action Policy, Business Rules, Glide System, Glide Record, Script Includes
    
  • Professional Attributes : a: Flexible to work in 24x7 environment, On Call Week-End Support b: Should have knowledge of SLAs OLAs and KPIs c: Well versed Corporate ethics and compliance d: Team player who also works well independently self-motivated e: Work on the service improvement programs
    
  • Educational Qualification : a: Bachelors degree or 3 Year Diploma and 15 years of full-time education
    
  • Additional Information : a: Good communication, presentation, technical documentation and collaboration skills

15 years of full time education