Service Integration & Management Application Lead

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• Project Role :Application Lead
• Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Service Integration & Management
• Good To Have Skills :Service Analytics & Reporting
• Job Requirements :
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  • Key Responsibilities : SAP Support project service maintenance Delegating and directing service tasks Monitoring the progress of current Incidents, and managing service team members to ensure the teams objectives and SLAs are met Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers Assisting with or performing administrative tasks, such as resource fulfillment, demand and supply, Project metrics submission
    
  • Technical Experience : 1 SAP exposure is a must 2 Should have at least 6 years experience in Service Management 3 SAP Support project experience would be advantage
    
  • Professional Attributes : Good Interpersonal skills

15 years of full time education