Infrastructure Operations Application Support Engineer

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Application Support Engineer
• Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Management Level :9
• Work Experience :6-8 years
• Work location :Bengaluru
• Must Have Skills :Infrastructure Operations
• Good To Have Skills :Service Desk Management
• Job Requirements :
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  • Key Responsibilities : A:-Team and Client Management B:-Monitoring and ITSM Tools : Zabbix, Catchpoint, Splunk, F5, Rundeck, Dynatrace, SNOW C:-Unix/Linux based command execution as part of resolution D:-Active Directory,User management/access provisioning E:-Scheduling and Execution of Deployments F:-ITIL process governance Work on Incident,Change,Service Requests,knowledge on SNOW G:-Outage Detection,Drive Major Incident Management H:-MIM calls together with client,Periodic communications I:-SLA Management,Reporting
    
  • Technical Experience : A:-Should have Knowledge and worked on Monitoring Tools and concepts B:-ITIL Process Knowledge Any Certification would be added advantage C:-ITSM Tool Knowledge such as SNOW D:-Understanding on Basic Linux/Unix commands
    
  • Professional Attributes : A:-Good communication - Possess Good interpersonal communication skills including verbal, written, presentation and listening B:-Adopt to new requirements and Technology requirements C:-Provide 24 x 7 shift coverage on rotation
    
  • Educational Qualification : 15 Yrs
    
  • Additional Information : A:-Service request Management,Service Management B:-Outage detection,Client/Customer communications

15 years of full time education