Critical Incident Management Application Developer

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• Project Role :Application Developer
• Project Role Description :Design, build and configure applications to meet business process and application requirements.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Critical Incident Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : 1 Respond to the incidents reported by customer through voice, email, chat and Self Service 2 Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group 3 Provides resolution to customer based on in scope processes 4 Follows the incident life cycle as defined by process
    
  • Technical Experience : 1 Good knowledge of incident management and reporting tools 2 Good Technical know-how on system trouble shooting 3 Good problem solving and analytical skills 4 Good knowledge on Excel and PowerPoint 5 Minimum 2 years of operations management experience in Service or IT help desk supporting US or UK customers
    
  • Professional Attributes : 1 Excellent communication skills, written and verbal 2 Ability to work independently
    
  • Educational Qualification : 1 Minimum 15 years of full time education
    
  • Additional Information : 1 Client interview is mandatory for selection process post that offer needs to be released

15 years of full time education