Contact Center Technology Operations Application Support Engineer

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Application Support Engineer
• Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Management Level :9
• Work Experience :6-8 years
• Work location :Bengaluru
• Must Have Skills :Contact Center Technology Operations
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : Should be able to work on incidents and requests Should be able to work in late afternoon shift L3 Support Should have knowledge on Genesys Pure connect Should have knowledge on NICE Engage Should have knowledge on NICE WFM
    
  • Technical Experience : Should be able to lead P1/P2 bridges with different teams and vendor Should have good communication skills Have to work in afternoon shift 12:30 PM to 10:30 PM
    
  • Professional Attributes : Good Communication skill Good Presentation Skill
    
  • Educational Qualification : graduatre

15 years of full time education