Contact Center Technologies Implementation Application Support Engineer

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• Project Role :Application Support Engineer
• Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Management Level :9
• Work Experience :6-8 years
• Work location :Bengaluru
• Must Have Skills :Contact Center Technologies Implementation,No Technology Specialization
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : a: Managing maintaining various AWS services like, Amazon Connect, S3, DynamoDB, Lambda, Lex, Transcribe, Comprehend b: Provide L2, L3 support for operational activities c: Handling day to day Incidents, Service requests and preparing reports for clients, project manager d: Create design documents for client and prepare estimation for the project e: Planning, coordinating, tracking and executing Migrations f: Mentoring team members to achieve target timely delivery
    
  • Technical Experience : a: Product knowledge AWS Services Amazon Connect, Lambda, DynamoDB, S3, Transcribe, Comprehend b: Good hands on AWS environment c: Good knowledge on Python, JSON, xml d: Hands on experience on any contact center environment e: Expertise on ITIL processes and project management f: Knowledge on Salesforce, ServiceNow g: Automation using RPA or DevOPS
    
  • Professional Attributes : a: Excellent communication skills b: Technical Expertise
    
  • Educational Qualification : B Tech
    
  • Additional Information : a: AWS Certified Solutions Architect Associate b: AWS Certified SysOps Administrator Associate

15 years of full time education