Social media Community Specialist/Copywriter with Czech

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com. 

Marketing Operations is part of Accenture Operations. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating as one global team, leveraging latest technology trends and innovation. We optimize the digital presence of our clients across multiple domains of next generation content, digital marketing services, analytics, creativity, social media and search to activate, engage and create unique experience for their brands.

What will you do:

• Social Media Specialists are the daily online connection between our clients and their customers, implementing all elements of the social media strategy within social platforms, including publishing content, monitoring, community engagement, social customer care and platform optimization.
• Day-to-day operation of the brand’s in-market social media channels across the major platforms
• Implementing all elements of the Social Media Strategy relating to in-market management, including publishing content and social customer care
• Ensuring the social media guidelines are adhered to across all platforms, such as when to publish content, tone of voice and how to escalate potential reputational threats
• Participate in project briefings, liaise action for social media channels
• Copywriters execute brand and organizational content needs, ensuring that all digital content (including short- and long-form content, video content, campaign content, etc.) aligns with existing and planned-for brand and organizational content standards.

Mostly you will:

• Management of social media communities through the use of a social media management tool
• Responsive messaging across organic, paid and boosted activity and generation and nurturing of social media leads
• Maintaining & updating the social media editorial and content calendar
• Activating social media campaigns / content and providing social customer care
• Social media crisis management and tracking and escalation of reputational threats
• Provide copy input for market-specific copy and adaptation needs and analyse master global brand campaign kit in order to identify gaps between local market copy and channel needs, and available master assets
• Copy creation and adaptation support for market-specific activities for some assets focused on quick turnaround requests
• Coordinate with production and creative hubs to communicate market guidelines and briefs, including third party production suppliers, as appropriate

What do we expect from you?

• Advanced spoken and written language skills in English and Czech
• min. 1 year of experience working in social media
• min. 1 year of experience in managing social media communities
• Deep expert in using social media management tools or certified on such tools (Salesforce Social Studio is preferable, Sprinkler and experience in other tools is also valuable)
• Strong ability to interpret social media listening and analytics outputs (skilled in gaining insights from social media data)
• Understanding of local social media laws and regulations
•  Understanding of copy writing activities to be able to guide local engagement team and local client on effort estimation and interaction with third partiesUnderstanding of digital analytics and key content/channel metrics is an asset

What can we offer:

• Using foreign language and new technology solutions daily, cooperating with various global Clients
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."