Service Integration & Management Service Manager

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Service Manager
• Project Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
• Management Level :8
• Work Experience :8-10 years
• Work location :Pune
• Must Have Skills :Service Integration & Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : a: To own, manage, govern and continually improve a number of Service Management processes across the entire client ecosystem cosinsting of a set of large Service Providers b: Ensure Service Management processes are designed and managed to complement enterprise Agile/DevOps ways of working c: Establish, maintain and continually update guardrails and standards for the Service Management processes d: Facilitate adoption of the Service Management practices by the Agile/DevOps teams
    
  • Technical Experience : a: Thorough knowledge and working experience across the entire Service lifecycle - strategy, design, transition and operations b: Strong working experience in SIAM engagements c: Experience of a complex operational environment and working with multiple service delivery organizations provided by third parties d: Good understanding of Agile/DevOps practices and modern IT Operations practices
    
  • Professional Attributes : a: Knowledge of ServiceNow, JIRA and Power BI b: Expert competencies in Microsoft Project and the Microsoft Office primary product suite of PowerPoint, Excel, Word together with SharePoint and TeamForge
    
  • Educational Qualification : a: ITIL 4 MPT or Digital Strategy Leader, Foundation Certificate in SIAM, PMP, LEAN, AGILE, DEVOPS
    
  • Additional Information : This is a client facing role which requires excellent presentation, communication and organization

15 years of full time education