Infrastructure Service Management Service Management Practitioner

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• Project Role :Service Management Practitioner
• Project Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Pune
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :Service Management Framework Design and Implementation
• Job Requirements :
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  • Key Responsibilities : a Communicate service delivery health to all stakeholders and explain any performance issues or risks b Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime c Hold performance meetings to share performance and consumption data and trends d SIAM proactive demand for IM, MIM, SM
    
  • Technical Experience : Experience in Incident/Request/Major Incident and Service Management
    
  • Professional Attributes : Good written and verbal communication skills
    
  • Educational Qualification : Graduate or above

15 years of full time education