Infrastructure Service Management Service Manager

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• 
  
• Project Role :Service Manager
• Project Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
• Management Level :10
• Work Experience :4-6 years
• Work location :Mumbai
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :Service Management Framework Design and Implementation
• Job Requirements :
  • 
    
  • Key Responsibilities : a required for support and escalations b Communicate service delivery health to all stakeholders and explain any performance issues or risks c Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime d Hold performance meetings to share performance and consumption data and trends SIAM proactive demand for IM, MIM, SM
    
  • Technical Experience : Experience in Incident/Request/Major Incident and Service Management
    
  • Professional Attributes : Good written and verbal communication skills
    
  • Educational Qualification : Graduate

15 years of full time education