ServiceNow IT Service Management Service Manager

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Service Manager
• Project Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
• Management Level :7
• Work Experience :12-15 years
• Work location :Hyderabad
• Must Have Skills :ServiceNow IT Service Management
• Good To Have Skills :ServiceNow IT Operations Management,Servicenow Tools Administration
• Job Requirements :
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  • Key Responsibilities : a-Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow b-ServiceNow platform development release c-ServiceNow application consulting d-Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow e-Handle client interactions and mange the project planning
    
  • Technical Experience : a-Good understanding of ServiceNow Development Platform including, but not limited to, ITSM, Change Management, Custom Development, etc b-Minimum 3 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR
    
  • Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum
    
  • Educational Qualification : a-Bachelors Degree in Computer Science/IT/Engineering or related field;
    
  • Additional Information : Trained: ServiceNow ITSM Fundamentals Trained: Fundamentals, HR ,Scripting Mandatory:ServiceNow CSA

15 years of full time education