Business Operations Management Service Manager

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Service Manager
• Project Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
• Management Level :8
• Work Experience :8-10 years
• Work location :Gurugram
• Must Have Skills :Business Operations Management
• Good To Have Skills :No Industry Specialization
• Job Requirements :
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  • Key Responsibilities : 1 Knowledge of Call center systems call management, ticket logging, etc 2 Experience in resolution of technical issues 3 Assist in the formulation of targets for individuals and teams 4 Hire and onboard new employees 5 Answer questions from staff and provide guidance and feedback
    
  • Technical Experience : 1 Knowledge of performance evaluation procedures 2 Assist in establishing call centre objectives, 3 Knowledge in Call Centre Set-up and Infrastructure
    
  • Professional Attributes : 1 Problem Solving Skills 2 Customer Service Experience 3 Should be able to thik out of box
    
  • Educational Qualification : BE ir equivalent

15 years of full time education