Agile Program Management Service Manager

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• Project Role :Service Manager
• Project Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
• Management Level :6
• Work Experience :15-18 years
• Work location :Gurugram
• Must Have Skills :Agile Program Management
• Good To Have Skills :DevOps
• Job Requirements :
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  • Key Responsibilities : 1 Contract management and Administer finances of the operation 2 Act as the offshore point of contact for the Google management team 3 Create, implement, and follow up on the team, and site wide action plans and communicate the initiatives and results with Google 4 Identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity -- and share the initiatives and results with Google
    
  • Technical Experience : 1 Knowledge to drive business KPIs 2 Experience to Manage the performance and career development of the technical support team 3 10 Years of experience in Project delivery management 4 Good to have Agile certification, PMP etc
    
  • Professional Attributes : 1 Knowledge to lead process improvement initiatives 2 Can Own and create performance improvement plans 3 Can track case handling and time management

15 years of full time education