Service Engineering Specialist
LOCATIONS:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The Service Engineering Specialist ensures that serviced products meet customer specifications and quality goals. This requires working closely with key stakeholders and providing technical support at our partners facilities.
Role Responsibilities:
- Oversee product repair and assembly process by working closely with Service Partners to ensure they meet high quality standards
- Troubleshoot process problems through root cause analysis and data driven approach
- Review processes, systems and procedures on an ongoing basis to determine where improvements can be made
- Coordinate with internal and external teams to track product quality issues and execute any quality related tasks
- Monitor station and operator level data to identify yield hitters and prepare an action plan to improve yield
- Perform and or drive, data collection, design of experiments to better understand issues
- Drive alignment in test methods and inspection criteria between ASPs
- Ensure technical readiness of ASPs for NPI, new processes and programs
- Drive efficiency and improve existing processes and capabilities
- Identify and timely flag operational issues to management and stakeholders
- Create and maintain SOP documentation
- Coordinate communication between ASP, operations and engineering teams
- Identify operational or product issues within reverse logistics and convey them to stakeholders and decision makers
- Manage and communicate across multiple organizations within our company Engineering, Legal, Quality and Product
Basic Qualifications:
- Bachelor’s degree in Industrial, Mechanical or Electrical Engineering OR 3 years of experience in mobile phone repair operations
- Minimum of 4 years of experience in Reverse Logistics Manufacturing and Repair Operations for mobile phones
- Minimum of 1 year of experience in Mechanical Design and/or Manufacturing Engineering for consumer hardware products
- Minimum of 1 year of experience with third party production quality and process management
Preferred Qualifications:
- Familiarity with consumer electronics mobile phones reverse logistics and RMA processing
- Hands on product-level experience
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Join our Talent Community
See the latest jobs, news and events by joining our talent community:
{{$comment.date}}
{{answer.date}}