Service Integration & Management Service Management Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Service Management Practitioner
• Project Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Bengaluru
• Must Have Skills :Service Integration & Management
• Good To Have Skills :Change Management
• Job Requirements :
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  • Key Responsibilities : 1 Responsible for delivery of incident, change, problem, configuration management and Vendor order management for ITV 2 Manage all the process and ensure adherence of the process and escalation requirements within the various support and delivery areas 3 Handle Major incident bridge and incident communications 4 Monitor and manage all severity incidents to comply SLAs 5 Responsible for quality analysis on the changes submitted and track the approval flow
    
  • Technical Experience : 1 Review all implemented Changes to ensure that they have met their objectives 2 Identify incident trends and manage to root cause resolution 3 Create Manage problem records and own throughout the problem lifecycle 4 Prepare MIR/RCAs and ensure they are delivered at the agreed timeframe 5 Own delivery of service reporting including daily, weekly, and monthly service performance reports SPRs
    
  • Professional Attributes : 1 A good verbal and written communication skills to connect with customers at varying levels of the organization 2 Ability to operate independently and make decisions with little direct supervision
    
  • Educational Qualification : 1 15 years of full time education 2 Experience with 3 to 4 years in Core Network infrastructure
    
  • Additional Information : Very good understanding and awareness of the ITIL framework and procedures

15 years of full time education