Service Integration & Management Service Management Practitioner

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• Project Role :Service Management Practitioner
• Project Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Bengaluru
• Must Have Skills :Service Integration & Management
• Good To Have Skills :Program and Project Management
• Job Requirements :
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  • Key Responsibilities : -The Analyst in the SI Capability are responsible to support a variety of projects, with a great degree of quality and efficacy -This includes working with client personnel and executives to identify and help address business requirements Our Specialists are responsible for a wide range of activities cut across various stages of an integration solution, including the delivery of the program
    
  • Technical Experience : -Drive the ITSM processes across the SIAM set-up and ensure that the quality of service is maintained in an integrated environment -Act as a conduit between different Service Providers in a SIAM engagement and manage communication across different parties
    
  • Professional Attributes : -Exposure on ITSM Tools Remedy, Service Now, etc, Incident Management, Request Fulfillment, Problem Management, Change Release Management, Service Asset and Configuration Management , Vendor Management, Service Desk
    
  • Educational Qualification : -Any Graduate with ITIL Foundation education Certificate in SIAM
    
  • Additional Information : Client facing role which requires excellent presentation and commnication

15 years of full time education