Infrastructure Service Management Service Management Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Service Management Practitioner
• Project Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : -Accountable for the management of ATOC teams with each team comprising circa 20 L1 and L2 technical resources including: Performance Management, Rostering Scheduling, Absence Management, Workload Management, Training and Knowledge Transfer, Coaching -Ensuring that their teams have the right tools equipment, the right access, and access to both Accenture and client email -Ensuring that their teams are in the relevant distribution lists, reading MTOC process notices, completing MyTE, motivate
    
  • Technical Experience : -Ensuring that their teams are briefed daily on relevant matters and that shift handovers are conducted as per process -Ensuring that any visual display screens within the ATOC are being used and displaying correct information -Adhering to and ensuring adherence to Accenture and client processes and utilising any mandated or provided tools -Accountable for ensuring that end to end communications for major incidents P1 and P2 and property related incidents P3 are dealt with in accordance
    
  • Professional Attributes : -An excellent level of knowledge in ITIL service management framework -Understanding and knowledge of all ATOC processes and frameworks -Understanding of external and internal stakeholders and corresponding escalation matrix -Ability to work under pressure, with minimal direction
    
  • Educational Qualification : -Bachelor Degree -ITIL expert

15 years of full time education