Infrastructure Service Management Service Management Practitioner

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Project Role : Service Management PractitionerProject Role Description : Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served. Management Level : 7 Work Experience : 12-15 years Work Location : Bengaluru Must Have Skills : Infrastructure Service Management Good To Have Skills : No Technology Specialization Job Requirements :

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• Key Responsibilities : -The ServiceNow Data lead will have excellent communication skills with a thorough understanding of the ServiceNow CMDB in order to provide recommendations on best practices to the client -Other duties will include the following: -Identifying and developing requirements for improvement of the global configuration management process -Develop and maintain up-to-date technical documentation -Manage CMDB business data on a daily basis, ensure CMDB Data Relationships are accurate and current, a
  
• Technical Experience : -Manage CMDB business data on a daily basis, ensure CMDB Data Relationships are accurate and current, and map infrastructure hardware to business applications using Transform Maps in ServiceNow -Work with business and technology teams to ensure CMDB data and relationships are accurate and up to date -CMDB Discovery project management experience
  
• Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift Comfort with collaboration, open communication and reaching across
  
• Educational Qualification : Bachelors degree ITIL V3/V4 Foundation certified

15 years of full time education