Associate Manager-Technology for Operations

Skill required: Technology Mobilization - Infrastructure Account Management

Designation: Management Level - Associate Manager

Job Location: Bengaluru

Qualifications: BE/Any Graduation

Years of Experience: 10-14 years

About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do?

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.

Technology Mobilization team is responsible for mobilizing tech infra projects right from inception, due diligence planning, implementation, and closure. The team helps clients in handling large infrastructure projects spanning multi geographies and working with virtual teams for delivering the technology scope. They support large network deployments/operations spanning multi-vendor router, switch & firewall devices, and work on data networking, IP telephony/voice, Citirx/VDI/WVD, server virtualization, AWS/Azure - Cloud delivery, applications/tool deployment.

The Infrastructure Account Management team is focused on delivering desired business outcomes through effective planning and ensure implementation to realize maximum benefit with minimized risk for projects/stakeholders by leveraging a consistent framework and processes defined.

What are we looking for?

We are looking for individuals who have the following skillset:

• Voice Contact Center
• Adaptable and flexible
• Ability to establish strong client relationship
• Ability to work well in a team
• Collaboration and interpersonal skills
• Ability to manage multiple stakeholders

It would be a value add if you are proficient in:

• Microsoft Excel
• Microsoft Project
• Network Infrastructure

Roles and Responsibilities

• In this role, you need to analyze and solve moderately complex problems
• You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
• The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
• You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
• You will need to monitor & drive team performance, including throughput and quality as per defined metrics
• Your primary upward interaction is with a direct supervisor or team leads
• You will generally interact with peers and/or management levels with clients or internal stakeholders
• You will be provided with minimal guidance when determining methods and procedures on new assignments
• Decisions that you make often impact the team in which they reside and occasionally impact other teams
• You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.

Please note this role may require you to work in rotational shifts.