Interactive - Senior Account Manager

About Accenture：

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

The company has been operating in Greater China for over 30 years. Today, it has more than 17,000 people servicing clients across the region with offices in the cities including Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Shenzhen, Hong Kong and Taipei. As a trusted Partner of Choice for digital transformation, Accenture is bringing more innovation to the business and technology ecosystems and helping Chinese enterprises and the government to embrace digitization and enhance global competitiveness to succeed in the new era.

For more information about Accenture, please visit its corporate homepage www.accenture.com and its Greater China homepage www.accenture.cn .

About Accenture Interactive：

As one of the key services under Accenture, Accenture Interactive is in the business of Experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We're committed to helping clients design, build, communicate and run Experiences that make peoples' lives better, more productive and more meaningful. Visit http://www.accentureinteractive.com to find out more about us.

Key Responsibilities

• You can respectfully critique creative work and have a clear point of view​

• You are the go-to for & have a deep knowledge of live campaigns and any key milestones that must be reached​

• You maintain a close partnership with the Producer during the development and production of a campaign​

• You show resilience and proactively problem-solve ​

• You’re able to manage clients and are a safe pair of hands, juggling multiple projects at one time​

• You provide feedback for colleagues, and can challenge constructively and with empathy​

• You keep your line manager well informed on progress, and escalate where necessary​

• You understand the financial implications of Account Plans & take action to mitigate risk. ​

• You have a deep understanding of best practice and hold yourself/others to account for having ‘brilliant basics’

• Responsible for the day-to-day ownership, development and nurturing of client relationships at marketing manager level and below​

• Responsible for the effective & organised management of client feedback to agency, and creative/strategic push back to client​

• Responsible for all client meetings: ensure agendas are issued and accurate contact reports are produced after every meeting​

• Responsible for weekly status meetings (both client and internal)​

• Responsible for managing the client from briefing, strategy, creative to execution & evaluation​

• Responsible for maintaining a high level of knowledge on the client’s business and the client’s industry; report findings back to the team with a point of view​

• Responsible for being a strong internal representation of the client and pressure testing the briefs and creative work with this in mind

• Responsible for being the brand guardian for your client’s business, and having a comprehensive knowledge of the brand guidelines​

• Responsible for ensuring that any client-facing documents look professional and to the highest quality​

• Responsible for checking all creative work, finance documents, status reports, contact reports and making sure they’re accurate​

• Responsibility for monitoring agency costs and client estimates & invoices​

• Responsible for Clearcast/legal approvals ​

• Responsible for running a regular review of account finances with account and finance team​

• Responsibility to ensure all revenue is logged and recognised through the financial system (forecast, finance master)

Experience, Attributes and Qualifications:

• Minimum 3 years account management experience in a creative agency​

• Global and Luxury or Automotive experience ideal