Operations Process Design and Implementation Tech Delivery & Op Excellence Lead

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Tech Delivery & Op Excellence Lead
• Project Role Description :Work with project and sales team as subject matter experts to ensure appropriate application of delivery and operational excellence methods, processes and tools. Understand how to deliver value to clients, and commercial competency to apply methods or certifications appropriately.
• Management Level :6
• Work Experience :15-18 years
• Work location :Gurugram
• Must Have Skills :Operations Process Design and Implementation
• Good To Have Skills :Business Process Management
• Job Requirements :
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  • Key Responsibilities : -Interpret day-to-day business objectives and prepare/execute operational practices/work programs -Ensure proper execution of processes by team -Review all incoming work for clarity, provide clear work directions, eg receive requests for assistance from the field, determine level of assistance required and respond appropriately -Build strong client interactions -Front end the client monthly and quarterly performance reviews -Manage people and build a strong interconnect with teams for longer ret
    
  • Technical Experience : -Minimum 18 to 20 Years of experience supporting large and complex setups/ Enterprise Solutions / Migrations -Hands-On elaborate experience on various Datacenter technologies like Wintel/VMware/Storage/Network/Backups/ Security etc -Experience on Cloud Platforms, specially AWS technology along with DevOps exposure -Act as L2 / L3 resource and able to extend support to Operational Teams for critical issues -Well versed with various stages of Project Management -Has good exposure on managing finan
    
  • Professional Attributes : Ability to learn new technologies quickly -Good time management skills -An ability to follow processes -Strong documentation skills -Good communication skills both written and verbal -Strong leadership and Communication Skills
    
  • Educational Qualification : Minimum Graduate on BTech, BE, BCA, BSc computers or BSc IT Masters on computers and IT pr
    
  • Additional Information : Flexible and 24x7 support requirement

15 years of full time education