CN - Strategy - MC - CS&S - ACE - Cloud - 11

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
About Capability Network:
Capability Network is a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Approximately 3,000 consultants are part of this rapidly expanding network, providing specialized and strategic industry and functional consulting expertise from key locations around the world. Our Capability Network teams complement out in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.
Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly-specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit www.accenture.com/capabilitynetwork.
Strategy Capability Network Videos:
Video title External link
Accenture Capability Network https://www.youtube.com/watch?v=-92pvOH1d_k
Accenture Capability Network Sales and Customer Service https://www.youtube.com/watch?v=bGqy8Wrlkdg
https://www.accenture.com/us-en/careers/capability-network
Accenture in One Word https://www.youtube.com/watch?v=t1Fo8uNWZ-0
Practice Overview:
The Customers & Channels Capability is aligned to the Capability Network division of Accenture and works with our client’s services organization. The team provides transformation services across five key offering namely Digital Servicing, Retention and growth, Field Services, Contact channels and Service Operations. These services help our clients optimize their cost to serve and improve revenue per customer.
The team is comprised of individuals who have great understanding of customer services function and span across various industries like CHT, FS, Utilities and Retail. The team leverages this diversified skills to deliver projects that helps drive quantifiable value to our clients.
We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help optimize our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality
Skill/Operating Group Cloud CC Level Analyst
Location Bangalore/Gurugram Travel Percentage Expected Travel could be anywhere between 0-100%
Qualifications: • Bachelor’s degree in related field or equivalent experience • MBA is good to have Experience: • Minimum 2-3 years of experience in delivering software as service or platform as a service projects related to cloud CC service providers such as Amazon, Five9, Genesys (and ININ) or Nice or any other cloud solution • Working Knowledge of cognitive service such as Amazon Lex, IBM Watson, Google Dialog Flow • Working knowledge Cloud (Private/Public/Hybrid) Environments, Server Virtualization, Datacenter Consolidation, Cloud Operations/Orchestration and Team Leading • Good to have Cloud Solution certification • Aware of one of the programming/scripting languages such as Node.js, Python, Java, C#/.net • Experience in setting up cloud instances, account / users with security profiles and designing applications • Familiarity and/or experience with public cloud infrastructures and technologies such as Google Cloud Engine or Microsoft Azure will be a plus • Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage, Application, server, and/or network security • Good to have knowledge of AWS cloud solutions services such as Lex, Connect, Kinesis, Redshift, S3, CloudFront. • Good to have exposure to Amazon Connect – Amazon’s Contact Centre offering