ITIL Service Management Co-ordinator

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About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Job Description:

Accenture’s Service Management Consultant provides project management and technical expertise to partner with our clients to plan, analyze, design, test, and deploy enterprise scale end-to-end IT Service Management (ITSM) solutions.  Service Management professionals can span multiple areas of expertise as they work with different client teams on different engagements. 

Key Responsibilities:

• Lead and/or participate on a team designing, building and/or testing Service Management solutions

• Develop and deliver strategies and solutions for enterprise infrastructure operations.

• Thoroughly document all facets of Service Management solutions.

• Apply Accenture methodology, Accenture reusable assets, and previous work experience to delivery consistently high-quality work.

• Deliver written or oral status reports regularly to project leadership and/or client.

• Stay educated on new and emerging market offerings that may be of interest to our clients.

• Adapt to existing methods and procedures to create possible alternative solutions to moderately complex problems.

• Understand the strategic direction set by senior management as it relates to team goals.

• Use considerable judgment to define solution and seeks guidance on complex problems.

• Manage teams and/or work efforts (if in an independent contributor role) at a client or within Accenture.

• Support the efforts for constant cross-training and collaboration, as well as mentoring other "future SMEs"

• Provide overarching management on engagements including leading engagement planning and budgeting; mobilizing and managing engagement teams; defining deliverable structure and content; facilitating buy-in of proposed solutions from top management levels at the client; directing on-time, delivering quality work products; managing engagement economics; managing engagement risk

Qulification:

• Have professional experience in 3 of the following areas:

  • Infrastructure Automation, including:

    • IT teams in identifying and executing automation opportunities

    • Infrastructure-as-code, orchestration of scripted processes, and/or containers

    • Use of agile approaches to create and execute automation initiatives

  • Service Management Transformation

  • Cloud Operating Model

  • Service Management and Service Assurance Toolsets such as ServiceNow, BMC , Microfocus, Jira etc.

  • IT Service Management (ITSM) principles, ITIL guidelines and how operations automation helps improve ITSM processes

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.