ServiceNow IT Operations Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :8
• Work Experience :8-10 years
• Work location :Pune
• Must Have Skills :ServiceNow IT Operations Management
• Good To Have Skills :ServiceNow IT Service Management
• Job Requirements :
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  • Key Responsibilities : a: Act as liaison between the Business and ServiceNow technical teams to review the design documents and verifying the configuration in comparison with design documents In parallel another review of configuration with Currently setup processes in Remedy Find out the gaps, verify them with concerned stakeholders and then come up with a remedial measure considering all feedbacks b: Attend meetings with ITSM process owners to understand the ITSM ServiceNow solution and provide feedback / suggestion
    
  • Technical Experience : a: Experience with ServiceNow Implementations and a record of at least 10 successful Phase-1 Deployments as lead -advanced experience in JavaScript or related application development b: Experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog c: Basic knowledge on Service Now reporting module
    
  • Professional Attributes : a: An ability to learn and adapt new processes quickly b: Good time management skills c: An ability to follow processes d: Strong documentation skills e: Good communication skills both written and verbal
    
  • Educational Qualification : a: Minimum Graduate degree on BTech, BE, BCA, BSc computers or BSc IT and ITIL Foundation Certified
    
  • Additional Information : a: Flexible and 247 support requirements during deployment phase

15 years of full time education