Service Assurance SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Pune
• Must Have Skills :Service Assurance,No Technology Specialization
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : a: To build business case for Infrastructure Testing capturing the scenarios across Infrastructure and Information Security domains b: To manage and coordinate with stakeholders and build a project communication structure c: To lead consulting teams, coordinate the day to day activities of the teams and provides overall management of project deadlines, deliverables and budget
    
  • Technical Experience : a: Relevant work experience in the insurance or consultancy business b: Relevant work experience in the Infrastructure Testing consulting or implementation c: Experience in an international working environment d: Experience in Network devices, firewalls, and load balancers, software defined networks e: Experience in cloud computing, VM, IAM,Security and IM tools
    
  • Professional Attributes : a: Good communication skills
    
  • Educational Qualification : Higher education degree in business administration IT
    
  • Additional Information : Knowledge of testing framework

15 years of full time education