Infrastructure Service Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Pune
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :Program and Project Management
• Job Requirements :
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  • Key Responsibilities : 1 Accountable for leading the Problem Management team, ie people management, objective setting, performance management, etc 2 Accountable for the Problem Management process, driving its governance, policies, scope, communication, and effectiveness 3 Delivering an operational Problem Management capability via a federated and governed model that drives across the business, including the integration, prioritization and management of defects, known errors and Production Problems
    
  • Technical Experience : 1 Overall 7 years of experience in an ITIL-based service management function Experience in being part of and managing a 24 x 7 operation, including but not limited to, shift hand-over, operational advice, guidance, support, and escalation 2 Multiple industry-recognized Certifications preferred ie ITIL Expert/SIAM
    
  • Professional Attributes : 1: Good Communication Skill 2: Ready for 24 X 7 Operations work 3 To manage and continuously improve the problem management processes 4 To manage behaviors, supporting and promoting culture and values
    
  • Educational Qualification : BE/B Tech/Professional Graduate

15 years of full time education