Contact Center Technologies Implementation SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Pune
• Must Have Skills :Contact Center Technologies Implementation,No Technology Specialization
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : a: Maintenance administration of Genesys Cloud Contact Center services including edge devices administration and management b: Provide L3, L4 support for operational activities c: Vendor management for resolving major production issues d: Prepare and present client and management dashboards
    
  • Technical Experience : a: 4 years experience implementing and managing complex contact center solutions b: Experience in Genesys Cloud solutions c: Experience in IVR, routing and reporting concepts including monitoring tools d: Implementation and solution design experience to create new setup and installation of CTI interfaces and integration e: Experience to implement changes as per requirement
    
  • Professional Attributes : a: Good communication skills b: Ready to work in shift
    
  • Educational Qualification : Bachelors degree in engineering
    
  • Additional Information : Knowledge on VOIP, SQL, PBX, ACD

15 years of full time education