Cloud Based Service Management Process Design SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :8
• Work Experience :8-10 years
• Work location :Pune
• Must Have Skills :Cloud Based Service Management Process Design
• Good To Have Skills :Network Infrastructure
• Job Requirements :
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  • Key Responsibilities : 1:Manage the lifecycle of all network infrastructure changes from GNOC by collaborating with diverse network teams per cloud platform and client change management team 2:Apply a structured methodology in the plan, schedule and execution phases of all categories of changes Closely collaborate with technical leads/engineering resources in achieving the above 3:Conduct impact analyses, assess change readiness and identify/mitigate key risks to execution of planned changes
    
  • Technical Experience : Exceptional communication skills both written and verbal Able to work effectively at all levels in an organization Excellent active listening skills Strong analytic and decision-making abilities Must be a team player and able to work with and through others Ability to influence others and move toward a common vision or goal Added advantage: CCNA certified
    
  • Professional Attributes : Good Communication Skill
    
  • Educational Qualification : Graduation
    
  • Additional Information : a:Provide leadership and supervision to team members operating in 24 x 7 shifts

15 years of full time education