*SW/App/Cloud Tech Support*

Job Profile Summary

Problem solvers with a people focus, Software/Application/Cloud Technical Support professionals act as the ongoing interface between the client and the system or application. Dedicated to quality, they use their exceptional communication skills to keep our world class systems running and our clients happy. Fine-tuned interpersonal skills mean they can accurately define a client issue and deep product knowledge means they can interpret and design a resolution.

Skills

Ensure availability of software/ application for end users • May undertake some or all of the following: • Ensure software / application availability; ensure it is active and operating as defined in any Service Level Agreements; monitor application in production environment, including periodically monitoring servers, applications, etc. manually and automatically • Provide outage resolution support and facilitate restoration of service to production environment; investigate outage cause, impact on user, and resolution; organize any conference call, meetings, etc. needed to facilitate the investigation and the subsequent restoration of service • Communicate status of software / application production outages and any error-resolution activities via periodic pages/e-mails/phone calls, etc. to application community during an outage • Create disaster recovery plans; establish and practice disaster recovery procedures to ensure recovery capability; properly organize and maintain data retention practices; assist in administering the recovery of application(s)

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. 

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

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