Service Desk Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Mumbai
• Must Have Skills :Service Desk Management
• Good To Have Skills :Service Desk Voice Support
• Job Requirements :
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  • Key Responsibilities : aRespond to the incidents reported by customer through voice, email, chat and Self Service bIdentify, investigate and diagnose the issue, resolve or assign the incident to right assignment group cProvides resolution to customer based on in scope processes dFollows the incident life cycle as defined by process
    
  • Technical Experience : aIncident management and usage of ticketing tools bKnowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c1 Years of relevant experience
    
  • Professional Attributes : aExcellent verbal and written communication skills with email etiquette bGood problem solving and analytical skills cExcellent customer service skills
    
  • Educational Qualification : aBachelors degree bGood to have ITIL, technical certification
    
  • Additional Information : aAbility to work with or without direct supervision bComfortable to work in different shift and 24/7

15 years of full time education