Microsoft Windows Desktop Management SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Mumbai
• Must Have Skills :Microsoft Windows Desktop Management
• Good To Have Skills :Customer Service Technology Support
• Job Requirements :
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  • Key Responsibilities : 1 - Taking ownership of customer issues reported and seeing problems through to resolution 2 - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    
  • Technical Experience : 1-installation and configuration of various applications 2-Installation and configuration of Operating system with various methods like WDS,GHOST,Bootable PD etc 3-Engineer ensure proper logging of all issues 4-Document technical knowledge in the knowledge database 5-Should possess the ability to learn and work on changing and emerging technologies certification in new technologies like Azure, AWS etc added advantage 6-keep track of users system issues until they are resolved by adhering to SLA
    
  • Professional Attributes : 1 - Good technical skills and a strong basis in current technology 2 - Good Communication Skill both written and verbal 3 - Should be a Tech-Savviness 4 - Flexible to work in all shift and under pressure situations 5 - Good Analytical skill
    
  • Educational Qualification : Diploma / BE in computer technology Should be completed 15 years full time education

15 years of full time education