Microsoft Windows Desktop Management SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :9
• Work Experience :6-8 years
• Work location :Pune
• Must Have Skills :Microsoft Windows Desktop Management
• Good To Have Skills :Apple macOS Management
• Job Requirements :
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  • Key Responsibilities : 1 5 years Help Desk and Remote Support experience in a desktop support related environment 2 Demonstrated ability in desktop and systems design 3 Must have good working knowledge of Windows 10 and related Office O365 applications

    Technical Experience a Excellent hands on experience in installation and troubleshooting Windows 10 OS b Advanced troubleshooting skills required for Desktops, Windows 10 OS, MAC, Applications , MS Office, Printer , Antivirus, Encryption, Share dri

    
    
  • Technical Experience : 1 Excellent hands on experience in installation and troubleshooting Windows 10 OS 2 Advanced troubleshooting skills required for Desktops, Windows 10 OS, MAC, Applications , MS Office, Printer , Antivirus, Encryption, Share drive and Network etc 3 Familiarity with workstation patching through SCCM/ LANDesk d Basic knowledge of network troubleshooting Ethernet ,IP configuration and VM network group issue 4 Good knowledge of GPO, AD, DNS, DHCP and domain control
    
  • Professional Attributes : 1 Need hands-on experience on Virtual Machin creation in VSphere environment 2 Good knowledge of troubleshooting Virtual Machin related issue in VSphere environment 3 Good knowledge of services now tool
    
  • Educational Qualification : Bachelors degree in Computer Science, Information Systems or similar relevant degree
    
  • Additional Information : Flexible to work in 24x7 Shifts

15 years of full time education