Microsoft 365 SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• 
  
• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Mumbai
• Must Have Skills :Microsoft 365
• Good To Have Skills :Citrix Virtual Apps and Desktop Administration,Microsoft System Center Configuration Manager,Vmware Virtualization Administration
• Job Requirements :
  • 
    
  • Key Responsibilities : 1 Manage and Support Microsoft Office 365 2 Implement IT Security Solutions and Controls adhering company standards and policies 3 Perform L2/L3 Support function for desktop-related escalation 4 Evaluate new End User Computing technology and build the roadmap
    
  • Technical Experience : 1Need 4 to 5 years L2 L3 level hands-on experience as a LANDesk or SCCM administrator 2 Deep knowledge and hands-on experience on below areas: a Win10 Gold Image creation b Application deployment c Drivers deployment d Hardening of Operating System hardening with skills on domain joining as well e Encryption of task creation in golden image template through LANDesk application 3 Experience on LANDesk / SCCM integrated suites like User Workstation Manager UWM and End Point Manger EPM
    
  • Professional Attributes : 1Take part in 24x7 On-Call rotation 2Work in shifts and out of hours evenings, nights, weekends, and public holidays if required 3 Travel to other locations when required
    
  • Educational Qualification : Bachelors degree in engineering
    
  • Additional Information : 1 Having Knowledge of PowerShell scripting and other languages

15 years of full time education