Infrastructure Service Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :9
• Work Experience :6-8 years
• Work location :Mumbai
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : A-Good attention to details Ability to organize and prioritize multiple tasks B-Ability to work to set deadlines Ability to build rapport and relationships with the customer and deal with multiple cultures and customer C-Soft Skills Excellent communication skills both written and attention to detail and established documentation skills D-Background in working with globally based teams E-Ability and desire to work in an upbeat dynamic team
    
  • Technical Experience : A-Detailed knowledge service management processes such as Incident Management, Change release configuration management B-Knowledge in defining Service level measurements and reports C-Conduct training on service management processes D-Assess the maturity of SM processes defined in the client organizations E-Define operating models and service delivery models for the delivery organizations
    
  • Professional Attributes : A-Good verbal and written communication skills to connect with customers at varying levels of the organization B-Ability to operate independently and make decisionC-Flexible to work in 24x7 shiftD-Take part in weekend or holiday on call support
    
  • Educational Qualification : Bachelors Degree

15 years of full time education