Infor SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Mumbai
• Must Have Skills :Infor
• Good To Have Skills :No Industry Specialization
• Job Requirements :
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  • Key Responsibilities : 1Under the direction of the IT Manager/Lead, the IT technical support person is responsible for supporting and administering the Infor ERP LN , Infor ION Middleware solution and other ancillary systems integrated to ERP LN system 2Windows LN Server Maintenance check on the weekly reboots and validation of servers, making sure all services are working 3Reviewing technical logs to review process failures and support process teams 4Participate in the performance issues analysis tuning
    
  • Technical Experience : a3 to 5 years experience on Infor ERP LN /ION admin activity bERP LN ION Job Management Monitoring jobs and troubleshooting job runtime issues cERP LN User management DEM role assignments and maintenance dLN User login troubleshoot- Webui, Mingle and Baan client setup and support eION Monitoring Ion Desk and Grid monitoring
    
  • Professional Attributes : 1 Good Communication skill 2 Need flexibility on taking up calls during non-working hours as well
    
  • Educational Qualification : BTECH
    
  • Additional Information : NA

15 years of full time education