Network Infrastructure SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Gurugram
• Must Have Skills :Network Infrastructure
• Good To Have Skills :Cisco Firewall
• Job Requirements :
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  • Key Responsibilities : 1: Manage the critical incidents and changes 2: Prepare proper reports for client 3:Contribute in solving Ptask
    
  • Technical Experience : 1:Expert in Routing, Switching 2:Hands on knowledge on ACI/SDWAN/SDN 3:Expert in Cisco Firewall 4:Hands on knowledge on F5- Load Balancer 5:Good to have knowledge in RSA and Proxy
    
  • Professional Attributes : 1:Excellent Communication Skills for interaction with UK/US Clients and team members
    
  • Educational Qualification : BTECH/BSC
    
  • Additional Information : 1: Technical certifications as CCNA, CCNP 2:Cloud Certified

15 years of full time education