Microsoft 365 SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Kolkata
• Must Have Skills :Microsoft 365
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : a Responsible for service administration and account maintenance b Manage customer Office365 environment at L3 level c Address service availability issues within the customers organizational span of control d Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support e Project participation in global/local projects as required f Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions
    
  • Technical Experience : a Should have 4 to 6 years in managing large Exchange Online and Azure Active Directory environment b Must needed Tools: Office 365 and Azure AD c Work with third-party vendors / professional services and in-house developers as necessary d Well versed with security aspects and maintain system security as per industry standards
    
  • Professional Attributes : Good Communication skills
    
  • Educational Qualification : BE or Equivalent
    
  • Additional Information : NA

15 years of full time education