Infrastructure Service Management

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Project Role : Project Role Description : Management Level : 11 Work Experience : 2.5-4 years Work Location : Kolkata Must Have Skills :Infrastructure Service Management,Service Desk ManagementGood To Have Skills :Job Requirements :

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• Key Responsibilities : 1:Responsible for the delivery of, Incident, Problem, Change Configuration Management 2:Point of contact for the Clients, Service Delivery Managers and Delivery teams 3:Perform an operational Service Management hands on role including: 4:Monitor,manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs 5:Ensure processes are followed as defined 6:Point of Contact for driving Severity1 incidents including internal and client communication
  
• Technical Experience : 1:Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly 2:Participate in Client trainings, SRT and other internal/ external meetings as required 3:Escalate client issues and risks to the SM Client Lead in a timely fashion ensuring no impact to client delivery
  
• Professional Attributes : 1:Resource should have good communication skill 2:Resource should have good Analytical skill 3:Resource should be ready to work 24/7
  
• Educational Qualification : Graduate

15 years of full time education