Microsoft Azure IaaS SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Hyderabad
• Must Have Skills :Microsoft Azure IaaS
• Good To Have Skills :Microsoft Azure DevOps
• Job Requirements :
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  • Key Responsibilities : Experience in of Operations support Handle L1 Activities on Jira and SNOW tickets Work through KBs to provide information to end client Raise SNOW ticket for L2 up issues and follow-up with relevant team Azure Fundamental knowledge Azure Infra experience
    
  • Technical Experience : Develop the Operations model for current Azure Env with Operations Lead Handle L1 Activities on Jira and SNOW tickets Work through KBs to provide information to end client Raise SNOW ticket for L2 up issues and follow-up with relevant team Coordinate between Client SME to Trouble shoot issue with and provide solutions Involve on triage call with different team to resolve the issues Handle generic mail inbox, incidents Azure Fundamental knwoledge
    
  • Professional Attributes : Good communications
    
  • Educational Qualification : Btech
    
  • Additional Information : Good team player

15 years of full time education