Autosys Administration SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Hyderabad
• Must Have Skills :Autosys Administration
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : A-Respond to tickets from batch schedule failure and take corrective action as requiredB-Provide troubleshooting, resolution and escalation of incidents for job failures as per the run book and if required Escalate batch job failures to the designated job ownersC-Start and stop jobs manually where automated processes do not existD-Use Client-provided job scheduling tool Tidal, for managing, automating job execution eg, job workflow processes, interdependencies, Clients contacts
    
  • Technical Experience : A-Start and stop jobs manually where automated processes do not existB-Identify and report incidents for job failuresC-Execute re-runs as requested by Client, and restart jobs according to the written operational procedures eg, procedures for successful back outD-Monitor the job run to verify jobs started and completed on time
    
  • Professional Attributes : A-Good verbal and written communication skills to connect with customers at varying levels of the organization B-Ability to operate independently and make decisionC-Flexible to work in 24x7 shiftD-Take part in weekend or holiday on call support
    
  • Educational Qualification : Bachelors Degree

15 years of full time education