Software Defined Network Implementation SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Gurugram
• Must Have Skills :Software Defined Network Implementation
• Good To Have Skills :Network Infrastructure
• Job Requirements :
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  • Key Responsibilities : 1 The role is to manage client Network infrastructure 24x7 basis for incident management, Change management and task execution with Level 3 knowledge of Network infrastructure 2 Need a full ownership of troubleshooting during the outages and client communication on the resolution and progress note 3 Maintain the agreed SLA for the incident management with different categories of incident management, change execution and task execution
    
  • Technical Experience : 1 Advance knowledge on BGP, OSPF routing protocol, VRF and virtualization, overlay technologies, Network load balancing, route summarization, route distribution, Quality of Service, Wireless deployment and troubleshooting, DC LAN, VSS, Stack switching, IP services, level 3 troubleshooting on WAN and DCLAN, Wireless 2 Product knowledge must on Nexus, Cisco ISR, Cisco ASR, F5 Big IP load balancer, Cisco Wireless and Aruba
    
  • Professional Attributes : Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent leadership, Good verbal and written communication and interpersonal skills
    
  • Educational Qualification : Bachelors Degree

15 years of full time education